Last Updated: October 1, 2023

1. Introduction

Welcome to Phone Unlock Pro ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.phoneunlockpro.com (the "Site") or use our phone unlocking services.

Please read this Privacy Policy carefully. By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.

2. Information We Collect

We may collect several types of information from and about users of our Site and services, including:

2.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Payment information (credit card details, PayPal information, etc.)
  • IMEI number of your device
  • Device information (brand, model, carrier)

2.2 Non-Personal Information

We also collect non-personal information that does not directly identify you but may include:

  • Browser type and version
  • Operating system
  • IP address
  • Device information (type of device, screen resolution, etc.)
  • Referring website addresses
  • Pages visited on our Site
  • Time spent on our Site
  • Other browsing or usage data

3. How We Collect Information

We collect information in the following ways:

3.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

  • Register for an account
  • Submit an unlock request
  • Fill out contact forms
  • Subscribe to newsletters
  • Complete surveys or polls
  • Participate in promotions
  • Make payments
  • Contact our customer support

3.2 Automated Information Collection

As you navigate through our Site, we may use automatic data collection technologies such as:

  • Cookies: Small data files stored on your device that help us improve our Site and your experience, understand user preferences, and analyze website traffic.
  • Web Beacons: Small electronic files that allow us to count users who have visited certain pages and analyze site usage patterns.
  • Analytics Tools: We use third-party analytics tools (such as Google Analytics) to measure and evaluate access to and traffic on our Site.

4. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Processing and completing your unlock requests
  • Creating and maintaining your account
  • Providing customer support
  • Processing payments
  • Sending administrative emails (such as order confirmations)
  • Sending marketing communications (with your consent)
  • Personalizing your experience on our Site
  • Improving our Site and services
  • Conducting research and analysis
  • Preventing fraudulent transactions
  • Complying with legal obligations

5. How We Share Your Information

We may share your personal information with the following parties:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Website hosting providers
  • Email service providers
  • Analytics providers
  • Customer support services
  • Mobile carriers (for processing unlock requests)

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

5.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work more efficiently and to provide reporting information.

6.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the operation of our Site. They enable basic functions like page navigation and access to secure areas of the website.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site. This helps us improve the way our Site works.
  • Functionality Cookies: Used to recognize you when you return to our Site. This enables us to personalize our content for you and remember your preferences.
  • Targeting Cookies: Record your visit to our Site, the pages you have visited, and the links you have followed. We may use this information to make our Site and the advertising displayed on it more relevant to your interests.

6.3 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, as it will no longer be personalized to you. You may also not be able to use some of our features or services properly.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include:

  • Encryption of sensitive data
  • Secure Socket Layer (SSL) technology
  • Firewall protection
  • Regular security assessments
  • Access controls and authentication procedures

However, the transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal information in certain circumstances.
  • Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
  • Objection: You can object to our processing of your personal information in certain circumstances.
  • Withdrawal of Consent: If we process your personal information based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8.1 Marketing Communications

You can opt out of receiving marketing communications from us by:

  • Clicking the "unsubscribe" link in any marketing email we send you
  • Contacting us directly using the information in the "Contact Us" section

Please note that even if you opt out of marketing communications, we may still send you service-related communications, such as order confirmations and updates about your account.

9. Children's Privacy

Our Site and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information to other countries, we will take appropriate measures to protect your information and ensure that the transfer complies with applicable data protection laws.

11. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Whether there is a legal obligation to which we are subject
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

12. Third-Party Links

Our Site may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit.

13. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our Site prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

The date the Privacy Policy was last revised is identified at the top of the page.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Phone Unlock Pro

Studio 77 Dean Burg

Fredport, MK17 9QX

United Kingdom

Email: privacy@phoneunlockpro.com

Phone: +441208691130

We will respond to your request within 30 days.