Refund Policy

1. Introduction

At Phone Unlock Pro, customer satisfaction is our top priority. We understand that sometimes services may not meet expectations or certain circumstances may arise that warrant a refund. This Refund Policy outlines the terms and conditions under which we offer refunds for our phone unlocking services.

Please read this policy carefully to understand your rights and our obligations regarding refunds. By using our services, you agree to the terms of this Refund Policy.

2. Refund Eligibility

2.1 Successful Unlocking Services

We provide a 100% money-back guarantee if we are unable to unlock your device as promised. However, once your device has been successfully unlocked, the service is considered complete and non-refundable.

2.2 Unsuccessful Unlocking Services

You are eligible for a full refund in the following circumstances:

• We are unable to provide an unlock solution for your device after processing your order
• The unlock solution provided does not work when correctly applied according to our instructions
• Your device was determined to be already unlocked prior to our service (subject to verification)

2.3 Ineligible for Refund

Refunds will not be issued in the following situations:

• The unlock solution was successfully provided and applied, and the device was successfully unlocked
• You provided incorrect device information (wrong IMEI, wrong model, wrong carrier, etc.)
• You no longer need the unlocking service after it has been processed (change of mind)
• You failed to follow the unlocking instructions correctly
• Your device has hardware or software issues preventing the unlock from working
• Your device is blacklisted, reported as lost or stolen, or involved in fraudulent activities

3. Refund Process

3.1 How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact our customer support team at support@phoneunlockpro.com or through our Contact Page
2. Include your order number, device details, and the reason for your refund request
3. Provide any requested evidence or information to support your claim

3.2 Refund Verification

Upon receiving your refund request, we will:

1. Review your order details and service status
2. Verify the reason for the refund request
3. Potentially request additional information or troubleshooting steps to confirm the issue
4. Make a determination regarding refund eligibility

3.3 Refund Timeframes

If your refund request is approved:

• We will process the refund within 3-5 business days after approval
• The refund will be issued to the original payment method used for the purchase
• Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account

4. Refund Types

4.1 Full Refunds

Full refunds are issued when:

• We are completely unable to unlock your device
• The unlock solution does not work at all
• Your device was already unlocked before our service (subject to verification)
• The service was charged but not provided due to an error on our part

4.2 Partial Refunds

In some cases, we may offer partial refunds:

• If there was a significant delay in providing the service beyond our stated timeframes
• If we provided an alternative unlocking solution that was less comprehensive than originally ordered
• In other situations where full service was not delivered but some value was provided

4.3 No Refunds

As stated in section 2.3, no refunds will be issued for successful unlocks, incorrect information provided by the customer, change of mind, or failure to follow instructions.

5. Service Cancellations

5.1 Before Processing

If you wish to cancel your order before we begin processing it:

• Contact our customer support immediately
• If we have not yet begun processing your order, a full refund will be issued
• Cancellation requests must be made within 2 hours of placing your order to guarantee eligibility

5.2 During Processing

If you wish to cancel your order after we have begun processing it:

• Contact our customer support with your cancellation request
• If the unlocking process has already been initiated with the carrier, we may not be able to cancel it
• If we can cancel the order, a refund may be issued, potentially minus an administration fee (up to 20% of the order value)

5.3 After Completion

Once the unlocking service has been completed, cancellations are not possible, and our standard refund policy applies.

6. Special Circumstances

6.1 Extended Processing Times

If your unlocking service takes significantly longer than our estimated timeframe:

• We will communicate with you about the delay and the reasons for it
• You may choose to wait for the service to be completed
• You may request a cancellation and refund if the delay is excessive (typically more than twice the estimated processing time)

6.2 Technical Issues

If technical issues with our system or the carrier database prevent the completion of your order:

• We will notify you of the issue
• We may offer alternative solutions or extended timeframes
• If we cannot resolve the issue, a full refund will be provided

6.3 Carrier Policy Changes

In rare cases, carrier policies regarding unlocking may change during the processing of your order:

• If such changes prevent us from completing your unlock, we will inform you
• We will offer alternative solutions if available
• If no alternatives are available, a full refund will be provided

7. Payment Processing Fees

Please note that in some cases, payment processing fees charged by payment providers (such as PayPal, credit card companies, etc.) may not be refundable. These fees typically range from 2.5% to 3.5% of the transaction amount.

If a refund is processed, we will refund the full amount paid to us, but we cannot guarantee the refund of any external payment processing fees that may have been charged by your payment provider.

8. Multiple Unlock Attempts

In some cases, unlocking a device may require multiple attempts or different methods:

• If the first attempt is unsuccessful, we will try alternative methods at no additional cost
• If we believe a different service is required, we will contact you with options
• If after multiple attempts we cannot unlock your device, a refund will be provided

9. Customer Satisfaction Guarantee

While our refund policy outlines specific conditions for refunds, we are committed to customer satisfaction. If you are unsatisfied with our service for any reason, please contact our customer support team. We will make reasonable efforts to address your concerns and find an appropriate resolution, which may include partial refunds or service credits in cases that fall outside our standard refund policy.

10. Dispute Resolution

If you disagree with our decision regarding your refund request:

1. Contact our customer support team to appeal the decision, providing any additional information that may support your case
2. If the issue remains unresolved, you may escalate to our management team by emailing management@phoneunlockpro.com
3. As a last resort, disputes may be handled through the dispute resolution mechanisms outlined in our Terms and Conditions

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. If we make material changes to this policy, we will notify you by email or by posting a notice on our website prior to the change becoming effective.

Any changes to this policy will only apply to orders placed after the effective date of the change.

12. Contact Us

If you have any questions about our Refund Policy, please contact us: